I’d love to see where this idea resonates the most.

My suspicion: most people don’t care about T&Cs in the abstract. They look past them and hit “agree” every time, and have done this so many times that it’s become completely normalized. People typically say they want privacy and are bad at making choices that give them privacy.

But when you attach the idea to a specific use case, it becomes more concrete.

For example: Creative Commons licensing for their photographs, giving them clear rights and a free set of legal documents to use. Or FERPA and COPPA legislation to protect their childrens’ privacy.

One of the reasons VRM is interesting is that it gives publishers a better interest profile to market to; it’s a two-sided market (at least) but each side sees an improvement to the status quo.

A similar way this kind of T&C arbitration can be useful is by providing free documents and routes that any startup can use. Customer Commons can protect users while also dramatically lowering startup legal costs and giving them a “✔︎ we protect your rights” tick mark that will help them convert customers.

But it’s not just cost-cutters. You can also imagine this kind of process working well for sensitive situations like medical services, or educational course management software. The challenge is making it as easy and slick as possible, and acting as a multiplier, rather than a blocker, for their business models.

IIW is one of the most important gatherings in open technology. I’m looking forward to reading the outcomes.

Writer: of code, fiction, and strategy. Trying to work for social good.

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